<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors></contributors><titles><title><style face="normal" font="default" size="100%">The European standards and guidelines for internal quality assurance</style></title><secondary-title><style face="normal" font="default" size="100%">The {TQM} Journal</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2017</style></year><pub-dates><date><style  face="normal" font="default" size="100%">mar</style></date></pub-dates></dates><urls><web-urls><url><style face="normal" font="default" size="100%">https://doi.org/10.1108%2Ftqm-01-2016-0009</style></url></web-urls></urls><number><style face="normal" font="default" size="100%">2</style></number><publisher><style face="normal" font="default" size="100%">Emerald</style></publisher><volume><style face="normal" font="default" size="100%">29</style></volume><pages><style face="normal" font="default" size="100%">342–356</style></pages><language><style face="normal" font="default" size="100%">eng</style></language></record></records></xml>