<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Ana Rita Biscaia</style></author><author><style face="normal" font="default" size="100%">M. Rosa</style></author><author><style face="normal" font="default" size="100%">Patrícia Moura e Sá</style></author><author><style face="normal" font="default" size="100%">Cláudia Sarrico</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Assessing customer satisfaction and loyalty in the retail sector</style></title><secondary-title><style face="normal" font="default" size="100%">International Journal of Quality &amp; Reliability Management</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2017</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">https://doi.org/10.1108%2Fijqrm-03-2015-0039</style></url></web-urls></urls><number><style face="normal" font="default" size="100%">9</style></number><publisher><style face="normal" font="default" size="100%">Emerald</style></publisher><volume><style face="normal" font="default" size="100%">34</style></volume><pages><style face="normal" font="default" size="100%">1508–1529</style></pages><language><style face="normal" font="default" size="100%">eng</style></language></record></records></xml>