@article {Sarrico_2013,
	title = {POLQUAL {\^a} measuring service quality in police traffic services},
	journal = {International Journal of Quality and Service Sciences},
	volume = {5},
	number = {3},
	year = {2013},
	pages = {275-289},
	publisher = {Emerald (MCB UP )},
	doi = {10.1108/IJQSS-12-2012-0024},
	url = {http://dx.doi.org/10.1108/IJQSS-12-2012-0024}
}
